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FQA
Payment & Security
Q: Are there any extra charges like VAT or duties on top of the product price?
A: No. The price displayed is the final amount you pay. All taxes and duties are already included, so there are no hidden fees at checkout or upon delivery.
Q: Which payment methods can I use?
A: We offer secure payment processing through Credit Cards (Visa), Western Union, and Bank Transfer.
Q: Do you ship to countries outside the United States?
A: Yes, we offer international shipping to most countries worldwide. To optimize delivery speed, we ship all orders from the warehouse closest to your destination.
Q: Is telephone payment an option?
A: For your security and ours, we do not handle payments over the phone. All purchases must be finalized securely through our website's checkout portal.
Q: How secure is the transaction on your website?
A: Your security is our priority. Our site employs SSL encryption technology and is fully compliant with PCI-DSS standards, safeguarding your personal and financial information.
Q: My credit card payment was declined. What can I do?
A: Please verify your card information is correct and confirm with your bank that international transactions are enabled. If the issue continues, we recommend trying an alternate payment method or contacting your card issuer. Our support team is also available to assist.
Q: I see a pending charge on my card, but my order wasn't confirmed. Why?
A: This is typically a temporary authorization hold, not an actual charge. Your bank should release these funds within 3-10 business days. If the order didn't complete, you won't be charged. If a deduction occurs, please contact us with your details for a prompt investigation.
Q: I'm unable to finish my purchase online. Can you help?
A: Absolutely. Please contact our Customer Support team via email or live chat. We can help troubleshoot the issue or provide you with a secure alternative method to complete your transaction.
Order Processing
Q: Are the jerseys and other items on your site in stock and ready to ship?
A: Most of our inventory is in stock for immediate dispatch. However, for highly popular team jerseys during game seasons, stock levels can change rapidly. We recommend checking the real-time availability shown on each product page.
Q: Can I make changes to my order after I've paid?
A: We can only attempt to modify an order if it has not yet entered our packing workflow. Please reach out to us immediately, and we will do our best to accommodate your request.
Q: Am I allowed to cancel my purchase?
A: Yes, you may cancel your order within 1 hour of placing it, provided we have not begun preparing it for shipment.
Q: What is the correct procedure to cancel an order?
A: To request a cancellation, please contact our Customer Support team right away via email or your account, providing your order number. We will confirm the status and process the cancellation if possible.
Shipping & Delivery
Q: What are my shipping options, and how long will delivery take to Europe?
A: We ship via tracked services from our fulfillment centers within the European Union. Delivery within Europe usually takes 7-10 business days. For other global destinations, please allow 7 to 20 business days.
Q: How do I track my shipment?
A: Once your order ships, you will receive an email notification containing your tracking number and a link to monitor your package's progress on the carrier's website.
Q: My order hasn't arrived within the estimated timeframe. What's the next step?
A: We recommend first checking your tracking link for the latest status. If the tracking hasn't updated for an extended period or the delay is significant, please contact our support team with your order number so we can inquire with the shipping partner.
After-Sales Service
Q: What is your policy on returns?
A: We accept returns within 14 days of delivery. Items must be returned unused, in their original condition, and with all tags attached. Please note that personalized or made-to-order items cannot be returned unless they arrive damaged or defective.
Q: Once I return an item, how long until I get my exchange or refund?
A: Processing begins as soon as we receive your returned item at our warehouse and typically takes 3-5 business days. Refunds are issued to your original payment method; the time it takes for the refund to appear depends on your financial institution.
Q: Are there any fees associated with returns or exchanges?
A: The customer is responsible for the cost of return shipping, except in cases where the item is faulty or we shipped the wrong product. We do not charge any extra processing or restocking fees for approved returns.
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